Privacy Policy
Last Updated: March 20, 2026
Information We Collect
Depending on the services you use, we may collect:
- Contact details: Name, phone number, email address
- Massage clients: Health information (medications, allergies, injuries, pregnancy)
- Restaurant guests: Dietary preferences, allergies
- Hotel guests: ID/passport details, vehicle registration
- Payment information: Credit card details (processed securely by third-party)
- Booking history: All services you've used
- Feedback: Reviews and ratings
- CCTV footage: In public areas for security
How We Use Your Information
- Service delivery: Managing bookings, preparing for your needs
- Health & safety: Therapists need health info for safe treatments
- Dietary needs: Kitchen staff need allergy information
- Communication: Confirmations, reminders, updates
- Improvement: Analyzing feedback to enhance services
- Legal compliance: Hotel guest registration (local laws)
- Security: CCTV for crime prevention
Data Sharing
We do NOT sell your data. We may share limited information with:
- Therapists: Health information relevant to your massage
- Kitchen staff: Allergies and dietary preferences
- Hotel staff: Room preferences and requests
- Payment processors: For transaction processing
- Authorities: If required by law
Data Retention
- Health information: Retained for 5 years (legal requirement)
- Booking history: Retained for 3 years
- CCTV footage: Overwritten after 30 days
- Payment details: Not stored by us
Your Rights
You have the right to:
- Access: Request a copy of your data
- Correct: Update inaccurate information
- Delete: Request deletion (subject to legal requirements)
- Object: Opt-out of marketing
- Restrict: Limit how we use your data
- Portability: Receive your data in a common format
Exercise these rights by contacting us on WhatsApp or email.
Data Security
- Encryption: All data transmitted securely (HTTPS)
- Access control: Staff access limited to job requirements
- Audit trails: All data access is logged
- Regular backups: Encrypted and stored securely
Cookies
Our website uses cookies to:
- Remember your login and cart items
- Analyze site traffic
- Improve user experience
You can disable cookies in your browser settings.
Children's Privacy
Massage services are for adults (18+). Children are welcome at the restaurant and as hotel guests with accompanying adults.
Changes to This Policy
We may update this policy periodically. The latest version will always be available here with the updated date.
Contact Our Data Protection Officer
Privacy Questions?
📞 +26879060429
✉️ info@massparlor.com
📍 576 Stanley Street, Ngwane Park, Manzini
By using our services, you acknowledge that you have read and understood this Privacy Policy.